Having trouble accessing your account? Don't worry, we can get you back in. Please follow these troubleshooting steps before contacting support.
Forgot Password
If you've forgotten your password, use the 'Forgot Password' link on the login screen. We will send a secure password reset link to your registered email address. This link expires after 15 minutes for security reasons.
Single Sign-On (SSO)
If your company uses SSO (like Google Workspace or Okta), you must click the 'Log in with SSO' button instead of entering a password. If you attempt to use a password on an SSO-enforced account, the login will fail.
Locked Accounts
After 5 consecutive failed login attempts, your account will be temporarily locked for 30 minutes to prevent brute-force attacks. You must wait for the timer to expire before trying again.